FREQUENTLY ASKED QUESTION

WHAT’S YOUR SIGNATURE CAKE? WHAT ARE THE BEST SELLERS?

We are first known for our Mille Crêpes. The customers’ favourite is the Original French Vanilla flavour.

 

WHAT’S THE SIZE OF YOUR CAKES?

Currently we have 3 cake sizes, Mini Size – 13cm / 500gr , Regular Size – 18cm / 900gr , and Large Size – 22cm / 1.300gr.

 

CAN I ORDER DIFFERENT FLAVORS IN ONE WHOLE CAKE?

Yes, you may order different flavors in one whole cake, please chat our staff below or via whatsapp chat ( +62877 3623 2828 ) to make this custom order with minimum 2 flavors.

 

HOW LONG DOES THE CAKE LAST ? HOW TO KEEP IT FRESH ?

Depending on your storage methods, our cakes can be stored for as long as 2-3 days in the chiller, and for a long-term option, you can keep your cake in freezer up to a week while preserving its taste.

 

DO YOU HAVE RECTANGLE-SHAPED CAKE ? 

For now, our cakes are only available in Round-Shaped.

HOW TO PLACE AN ONLINE ORDER ?

You can simply choose the cake from our cakes list, add it to your cart, then checkout and pay with your preferred payment method ( Bank Transfer or Credit Card ) or you can refer to our Order Guide Page.

 

CAN YOU DO SAME-DAY ORDER ?

If you make an online order, currently it takes minimum 2 days in advance for us to prepare the fresh flavours cake for you, and 1 day in advance for the original french vanilla.

 

WHAT IF I NEED THE CAKE FOR BIRTHDAY TOMORROW? 

You may chat our sales representative below or via whatsapp ( +62877 3623 2828 ) to discuss about this matter so we can accomodate you with the best solution.

 

WHAT TIME WILL YOU DELIVER THE CAKE ? 

We divided the delivery time into 3 batches a day :
Batch 1 : 10am – 12pm
Batch 2 : 1pm – 3pm
Batch 3 : 4pm – 6pm
We do the delivery based on the order queue. In addition, you may request on which batch you want your cake to be delivered, make sure to write the delivery request in the notes section when you checkout.

HOW AND WHEN DO I PAY FOR MY ORDER?

All orders are paid full via fund transfer to our BCA account. We suggest you to pay immediately after you place your order.
Orders are not processed until payment has been completed and confirmed.
That being said, we do not accept cash on delivery or pay at outlet.

 

WHERE DO I CONFIRM MY PAYMENT?

Go to the bottom-side of our website  >  payment confirmation. Fill out and submit the form.
You shall get verification e-mail from us afterwards.

 

I NEVER RECEIVED ANY CONFIRMATION E-MAIL. WHAT SHOULD I DO?

Check your junk, spam or bulk-email filters and make sure you entered the correct e-mail address. If you can’t find it, get in touch with us via chat , whatsapp , or email and we will look into the problem.

 

First Love Patisserie provides a wonderful opportunity for expanding your business.
We are committed to our franchisee 24 hours and we provide:

  • Franchisee Owner Orientation and Training
  • Training of HO employees
  • Training of Staff
  • Marketing materials and support
  • Social Media and Event calendars support
  • Operational support

 

You can apply in every First Love Patisserie Outlet by asking our employee for the Franchise Application Form.
After filling out the form, you will be contacted by our Franchise team.

You can Download the Franchise Application Form below